Shipping Policy

We are committed to delivering products safely, efficiently, and in accordance with internationally recognized trade standards. This Shipping Policy outlines our shipping procedures, delivery methods, responsibilities, and related terms for domestic and international orders.

By placing an order with RIDON HOLDING BV, you acknowledge and agree to the terms outlined in this Shipping Policy.

1. Order Processing

Orders are processed only after:

  • Receipt of a confirmed Purchase Order (PO).
  • Acceptance of the quotation and agreed commercial terms.
  • Successful verification of payment, where applicable.
  • Completion of all required documentation.

Processing times vary depending on product availability, order volume, customization requirements, and inspection procedures.

Customers will be informed if additional processing time is required.

2. Shipping Destinations

RIDON HOLDING BV supplies products to customers worldwide, subject to applicable export regulations, trade restrictions, and local import requirements.

Certain destinations may require additional documentation, permits, certifications, or regulatory approvals before shipment.

3. Delivery Methods

Depending on the nature, size, and urgency of the shipment, deliveries may be arranged through:

  • Ocean Freight
  • Air Freight
  • Road Transport
  • Rail Freight
  • Multimodal Transport
  • Courier Services (where appropriate)

The transportation method is selected based on the agreed commercial terms and customer requirements.

4. Incoterms®

Unless otherwise agreed in writing, shipments are supplied under the Incoterms® specified in the Sales Contract, Quotation, or Commercial Invoice.

Commonly used Incoterms include:

  • EXW – Ex Works
  • FCA – Free Carrier
  • FOB – Free On Board
  • CFR – Cost and Freight
  • CIF – Cost, Insurance and Freight
  • CPT – Carriage Paid To
  • CIP – Carriage and Insurance Paid To
  • DAP – Delivered At Place

Each Incoterm clearly defines the responsibilities of both the buyer and RIDON HOLDING BV regarding transportation, costs, insurance, customs procedures, and transfer of risk.

5. Shipping Time

Estimated delivery times depend on several factors, including:

  • Product availability
  • Manufacturing or packaging requirements
  • Inspection procedures
  • Destination country
  • Carrier schedules
  • Customs clearance
  • Weather conditions
  • Port congestion
  • Public holidays

Estimated delivery dates are provided for guidance only and should not be interpreted as guaranteed delivery dates.

6. Shipping Documentation

Where applicable, customers may receive the following documents:

  • Commercial Invoice
  • Packing List
  • Bill of Lading (B/L)
  • Air Waybill (AWB)
  • Certificate of Origin
  • Inspection Certificate
  • Insurance Certificate (where applicable)
  • Export Documentation
  • Any additional documents required by the destination country

Documentation provided depends on the agreed Incoterms®, destination requirements, and contractual obligations.

7. Customs, Duties, and Taxes

The buyer is responsible for complying with the import regulations of the destination country.

Unless otherwise specified under the agreed Incoterms®, the buyer is responsible for:

  • Import permits
  • Customs clearance
  • Import duties
  • VAT or GST
  • Local taxes
  • Inspection fees
  • Port handling charges
  • Any other government-imposed fees

Customers are encouraged to verify import requirements with their local customs authorities before placing an order.

8. Shipment Tracking

Where available, shipment tracking information will be provided after dispatch.

Tracking availability depends on the carrier and shipping method selected.

Customers may request shipment updates by contacting our sales or logistics team.

9. Inspection and Quality Control

Every shipment undergoes appropriate quality control procedures before dispatch.

Where required, inspections may be performed by:

  • Internal quality control personnel
  • Independent inspection agencies
  • Customer-appointed inspectors (where agreed)

Inspection requirements should be agreed upon before shipment.

10. Risk of Loss

Responsibility for the goods transfers according to the agreed Incoterms® stated in the Sales Contract or Commercial Invoice.

Once the transfer of risk occurs under the applicable Incoterms®, the buyer assumes responsibility for any loss, damage, or delay affecting the shipment.

11. Shipping Delays

While RIDON HOLDING BV works closely with trusted logistics providers to ensure timely delivery, delays may occur due to circumstances beyond our reasonable control, including:

  • Customs inspections
  • Government regulations
  • Port congestion
  • Weather conditions
  • Carrier delays
  • Industrial action or labor disputes
  • Natural disasters
  • Political events
  • Force majeure

RIDON HOLDING BV shall not be held liable for delays resulting from events beyond its reasonable control.

12. Damaged or Missing Shipments

Customers should inspect shipments immediately upon arrival.

If goods arrive damaged or incomplete:

  • Notify the carrier immediately.
  • Record any visible damage before accepting delivery where possible.
  • Contact RIDON HOLDING BV as soon as practicable.
  • Provide supporting photographs, documentation, and shipment details to facilitate investigation.

Claims should be submitted promptly after delivery.

13. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

RIDON HOLDING BV is not responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete delivery information supplied by the customer.

14. Force Majeure

RIDON HOLDING BV shall not be liable for any delay or failure to perform its shipping obligations where such delay results from events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • War or civil unrest
  • Government actions
  • Epidemics or pandemics
  • Transportation disruptions
  • Port closures
  • Cyber incidents
  • Energy shortages
  • Labor disputes

Delivery schedules may be adjusted accordingly until normal operations resume.

15. Contact Us

If you have any questions regarding shipping, logistics, delivery schedules, or export documentation, please contact our team through the contact information available on our website.

Website: https://rholdingbv.com/

RIDON HOLDING BV is committed to providing reliable international shipping solutions and maintaining clear communication throughout the delivery process.