At RIDON HOLDING BV, customer satisfaction is important to us. We strive to supply products that meet the agreed specifications and quality standards. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be accepted.

By placing an order with RIDON HOLDING BV, you agree to the terms of this policy.

1. Scope

This policy applies to all products sold by RIDON HOLDING BV unless otherwise specified in a written agreement or sales contract.

As many of our products are supplied through international trade and business-to-business (B2B) transactions, returns and refunds are subject to the agreed contractual terms and applicable laws.

2. Eligibility for Returns

A return request may be considered if:

  • The goods delivered do not match the confirmed order or agreed specifications.
  • The products arrive damaged due to circumstances verified before the transfer of risk under the agreed Incoterms®.
  • The incorrect products were shipped by RIDON HOLDING BV.
  • There is a verified manufacturing defect or quality issue.

All return requests are subject to review and approval by RIDON HOLDING BV.

3. Non-Returnable Items

Unless required by applicable law, the following items are generally not eligible for return:

  • Products manufactured or customized to customer specifications.
  • Perishable or time-sensitive goods.
  • Products that have been used, altered, or damaged after delivery.
  • Goods purchased under final sale or clearance terms.
  • Products returned without prior authorization.
  • Products damaged due to improper handling, storage, or misuse by the customer.

4. Return Request Procedure

If you believe you have received incorrect or defective goods, please notify RIDON HOLDING BV as soon as possible after delivery.

Your request should include:

  • Order or invoice number.
  • Product details.
  • Description of the issue.
  • Photographs or other supporting evidence, where applicable.
  • Quantity affected.
  • Date of delivery.

Our team will review the information and provide further instructions if a return is approved.

Returns must not be shipped without prior written authorization from RIDON HOLDING BV.

5. Inspection of Returned Goods

Approved returned products will be inspected upon receipt.

Following inspection, RIDON HOLDING BV will determine whether the claim is valid and whether the customer is entitled to:

  • A replacement product.
  • Repair (where applicable).
  • Store credit.
  • A partial refund.
  • A full refund.

The appropriate remedy will depend on the nature of the issue and the terms of the sales agreement.

6. Refunds

Where a refund is approved, it will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

  • Banking institutions.
  • Payment method.
  • Currency conversion.
  • International transfer procedures.

Shipping charges, customs duties, taxes, insurance costs, and other third-party fees are generally non-refundable unless otherwise agreed in writing or required by applicable law.

7. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return.

If the return is due to:

An error by RIDON HOLDING BV, such as:

  • Incorrect product supplied.
  • Verified manufacturing defect.
  • Approved quality issue.

RIDON HOLDING BV may arrange or reimburse reasonable return shipping costs, subject to prior approval.

If the return is due to:

  • Customer error.
  • Incorrect ordering.
  • Change of mind.
  • Failure to meet local import requirements.

The customer will generally be responsible for all return shipping, insurance, customs duties, and associated costs.

8. Damaged Shipments

Customers should inspect all goods immediately upon delivery.

If a shipment arrives damaged:

  • Notify the carrier immediately where applicable.
  • Record visible damage before accepting delivery whenever possible.
  • Contact RIDON HOLDING BV promptly.
  • Provide photographs and supporting documentation.

Failure to report shipping damage within a reasonable period may affect the outcome of the claim.

9. Order Cancellations

Orders may only be cancelled before production, preparation, or shipment begins.

Once production, packaging, procurement, or shipping has commenced, cancellation requests may not be accepted or may be subject to cancellation fees and costs already incurred.

Custom-made or special-order products cannot usually be cancelled once production has started.

10. Force Majeure

RIDON HOLDING BV shall not be responsible for delays, cancellations, or refund obligations arising from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters.
  • War or civil unrest.
  • Government restrictions.
  • Trade embargoes.
  • Port closures.
  • Transportation disruptions.
  • Pandemics or epidemics.
  • Labor disputes.
  • Other force majeure events.

11. Limitation of Liability

To the maximum extent permitted by applicable law, RIDON HOLDING BV’s liability shall be limited to the purchase price of the affected products.

Under no circumstances shall RIDON HOLDING BV be liable for indirect, incidental, consequential, or special damages, including loss of profits, business interruption, or loss of opportunity arising from the purchase or use of our products.

12. Contact Us

If you have any questions regarding returns, refunds, replacements, or warranty-related matters, please contact our customer support team using the contact details available on our website.

Website: https://rholdingbv.com/

RIDON HOLDING BV is committed to resolving customer concerns promptly, fairly, and in accordance with our contractual obligations and applicable laws.